Refund policy

Return & Refund Policy

Thank you for shopping with Nàdarra Boutique. Each item is thoughtfully curated, handcrafted, or prepared with care. Due to the handmade and personal nature of many of our products, we maintain the following return and refund policy.

Returns

At this time, Nàdarra Boutique LLC does not accept general returns or exchanges on:

handmade items
ritual products
candles
teas
bath and body products
opened or used items
seasonal or limited-edition items
digital products or downloadable content

All sales are considered final unless an item arrives damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at:

melissa@nadarraboutique.com

Please include:

your order number
photos of the item
photos of the shipping box and packaging
a brief description of the issue

Once reviewed, Nàdarra Boutique LLC may offer:

a replacement
store credit
or a refund at our discretion

Requests submitted outside the 5-day window may not qualify for resolution.

Refund Eligibility

Approved refunds will be issued to the original payment method used at checkout.

Shipping charges are non-refundable unless the error was caused by Nàdarra Boutique LLC.

Refund processing times may vary depending on your payment provider or financial institution.

Non-Returnable Items

The following items are not eligible for return or refund:

used or opened products
candles that have been burned
opened teas or consumable products
bath and body products that have been opened or used
custom or personalized items
preorder deposits
gift cards
digital downloads or printable products

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once order processing or fulfillment has begun, orders cannot be canceled.

To request a cancellation, please email:
melissa@nadarraboutique.com

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Nàdarra Boutique LLC is not responsible for lost, stolen, or delayed packages.

If you experience delivery issues, please contact the shipping carrier directly using your tracking information.

Natural Variations

Because many of our products are handmade or created with natural materials, slight variations in color, scent, herbs, crystals, texture, packaging, or appearance are normal and are not considered defects.